Effective Date: 02/09/2024
At AL-MAKKA, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with the products you received, we’re here to help.
1. Returns
- Eligibility: You have 3 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These may include (but are not limited to) personal care items, perishable goods, and opened food products.
- Return Process: To initiate a return, please contact our customer support team at support@almakka.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
2. Refunds
- Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items that are returned not in their original condition, damaged, or missing parts for reasons not due to our error).
- Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@almakka.com.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@almakka.com with your order number and photos of the damaged item.
4. Shipping Returns
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Cancellation Policy
- Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at support@almakka.com. Once the order has been shipped, it cannot be canceled, and you will need to follow the return process.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at: